Welcome to www.timbertray.com and choose to purchase our wooden dinner trays. Please read the following terms and policies carefully before using our website and purchasing products. By visiting this website and making a purchase, you agree to be bound by the terms and conditions set out below.

1. Product Information
We strive to provide accurate product descriptions and high-quality images, but please note that actual product color and appearance may vary slightly due to differences in display devices. All products are sold “as is”.

2. Order and Payment
When placing your order, please ensure that you provide an accurate shipping address and contact information. We accept a variety of payment methods, including credit cards, debit cards and other secure payment methods. Once the order is confirmed, you will receive an email to confirm the order details.

3. Shipping Policy
We will process and ship your order as soon as possible after receiving it. The specific shipping time will vary depending on your geographical location and the courier service you choose. All products are securely packaged to ensure that they are not damaged during transportation.

4. Return and Exchange Policy
If you are not satisfied with the wooden pallet you purchased, please contact us within 14 days of receiving the item. Returned merchandise must be in unused condition and in its original packaging. Please note that shipping costs are the responsibility of the customer and we will charge a certain handling fee for return processing.

5. Privacy Policy
We respect your privacy and are committed to protecting your personal information. All information collected through our website will only be used for order processing and customer communication and will never be sold or disclosed to third parties.

6. Modification of Terms
We reserve the right to modify this Terms Policy at any time. Any changes will be posted on the website and will take effect when posted. It is recommended that you review our Terms Policy regularly to ensure that you are aware of the latest information.

By using our website, you agree to abide by the above terms. If you have any questions or need further information, please feel free to contact us. Thank you for your trust and support, and look forward to providing you with quality wooden dinner trays!