We value the satisfaction of every customer and are committed to providing you with high-quality wooden dinner trays. If you are not satisfied with the product after purchase, here is our refund policy:

 

1. Refund Request
If you wish to request a refund, please contact our customer service team within 14 days of receiving the product. Refund requests can be made via email or customer support on the website.

2. Refund Conditions
The product must be unused and in its original packaging. We do not accept refund requests for used or damaged items.
Please make sure to provide proof of purchase, such as an order confirmation email or a copy of the invoice.
Refund requests must be made within 14 days of the product arriving at your location.

3. Refund Process
Once your refund request is approved, we will complete the refund within 2 business days of receiving the returned product. The refund will be refunded to the original account used when you paid.

4. Return Shipping Costs
If you request a refund for personal reasons, the return shipping costs will be borne by the customer. If the refund request is due to the wrong product or the product has quality problems, the relevant shipping costs will be borne by us.

5. Special Circumstances
For products purchased during a promotion, the refund policy may be different and we will clearly state it in the promotion information. Please read the relevant terms carefully before purchasing.

6. Contact Us
If you have any questions about refunds or need further assistance, please feel free to contact our customer service team. We will handle your feedback carefully and solve your problem as soon as possible.

We hope you are satisfied with your purchase of wooden dinner plate trays, thank you for your understanding and support!