Before using our website and purchasing wooden dinner trays, please read the following terms and conditions carefully. We hope that through this statement, we can solve some common problems you may encounter during the shopping process.

1. How do I place an order?
You can complete the order process by browsing our website, selecting the wooden dinner tray you like, clicking the "Add to Cart" button, and then filling in the delivery information and payment method on the checkout page.

2. Can I change or cancel my order?
If you want to change or cancel your order, please contact our customer service team as soon as possible. Once the order has been processed or shipped, we will not be able to make changes or cancellations.

3. How do I track my order?
When your order is shipped, you will receive a confirmation email with your order tracking link. By clicking on the link, you can check the shipping status of your order at any time.

4. What should I do if the goods I received are damaged?
We strictly check the quality of all our products, but if the wooden pallet you received is damaged during transportation, please contact our customer service team within 48 hours after receiving the goods and provide photos of the damaged goods. We will provide you with a return service.

5. How can I return my product?
If you are not satisfied with the wooden pallet you purchased, please contact customer service within 14 days of receiving the product. Returned products must be unused and sent back in the original packaging. Please note that shipping costs are borne by the customer and refunds will be processed after we receive the return.

6. How can I ensure the security of my personal information?
We take your privacy very seriously and all personal information collected through the website will be encrypted and stored securely. We follow a strict privacy policy and will not sell or share your information with any third party.

7.Contact information:
Company: FRESH TRAY
Address: Kapelstraat 136, 3550 Heusden-Zolder, Belgium
Tel: +32 11497169
Email: [email protected]

If you still have other questions or encounter problems during the shopping process, please feel free to contact us through the customer service email. We will serve you wholeheartedly and ensure that you have a pleasant shopping experience!