Welcome to www.timbertray.com

Domestic Shipping
●Shipping Companies
○ Our domestic orders are handled by several reliable shipping companies: DHL
○ Bpost
○ Distrilog Londerzeel
● Shipping Time
○ Standard Shipping: Typically, orders are processed and shipped within 2 business days. Estimated delivery time is 5 business days.
● Shipping Costs Shipping costs
Vary based on order weight and destination. The system will automatically calculate and display the relevant costs at checkout.
International Shipping
● International Shipping Companies
○ For international orders, we offer the following shipping options: DHL Express
○ FedEx International
○ UPS Worldwide
● Shipping Time
○ International orders may have different shipping times depending on the destination. Typically:
○ Standard International Shipping: Approximately 10 business days, depending on the destination.
● Shipping Costs
International shipping costs will be calculated based on the weight and size of the package and the country of destination. You will be able to view the estimated international shipping costs at checkout.
Shipping Confirmation
Once your order is shipped, we will send a confirmation via email, including the tracking number and shipping company information. You can use the tracking number to check the order status in real time on the logistics company’s website.
Damage and Loss
We are responsible for ensuring the safety of the goods during transportation. If the goods you received are damaged during transportation or you do not receive the goods within the estimated delivery time, please contact our customer service team immediately. We will assist you in processing damage claims or reissuing the goods.
Address Information
Please be sure to provide accurate delivery address information, including recipient name, contact number, detailed address and zip code. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Contact information:
Company: FRESH TRAY
Address: Kapelstraat 136, 3550 Heusden-Zolder, Belgium
Tel: +32 11497169
Email: [email protected]